FAQ
Welcome to the Maniaver Frequently Asked Questions page. We’re here to help ensure you have the best possible shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question 1: How long will it take to receive my order?
Answer: Here are our estimated delivery timelines:
Order Cutoff Time: 5:00 PM (EST). Orders placed after this time will be processed the next business day
Handling Time: 1–2 business days (Monday–Friday)
Transit Time: 6–8 business days for US orders
Estimated Delivery Time: 7–10 business days for US orders
For more details, please review our Shipping Policy.
Question 2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United States with no minimum purchase requirement. For more information, please visit our Shipping Policy.
Question 3: Where is Maniaver located?
Answer: Maniaver is a Hong Kong-based online business offering a curated selection of wellness and lifestyle products. We ship exclusively to customers within the United States.
Question 4: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no cost to you. Please contact us at info@maniaver.com within 30 days of receiving your order with photos of the defect. For full details, see our Return Policy.
Question 5: Can I cancel my order after it’s placed?
Answer: Yes. We offer a 12-hour cancellation window. To cancel your order within this timeframe, please contact our support team as soon as possible. Once an order has entered the processing stage after 12 hours, it may no longer be eligible for cancellation.
Question 6: What is your return policy?
Answer: We offer a 30-day return window for items in their original, unused condition. Full details and instructions can be found here: Return Policy.
Question 7: When will I receive my refund after returning a product?
Answer: Once your return is received and inspected, your refund will be processed. Refunds are initiated to your original payment method within 7 business days, depending on your payment provider’s processing times. For more information, see our Refund Policy.
Question 8: Do you offer any warranties or guarantees?
Answer: Yes. We provide a 30-day satisfaction guarantee/warranty on all purchases. If your product experiences a functional failure within 30 days of delivery, please contact us. For full terms, please refer to our Return Policy.
Question 9: How can I contact customer support?
Answer: You can reach our support team through our Contact Us page or by emailing us directly at info@maniaver.com.
Question 10: Do you ship internationally?
Answer: At this time, we ship exclusively within the United States.
Question 11: Do you have a physical store location?
Answer: No. We are an online-only store, which allows us to offer competitive pricing and a curated product selection directly to your door.
Question 12: Can I place a bulk order for my business or organization?
Answer: Yes, bulk orders are available. Please contact our customer support team at info@maniaver.com for specialized pricing and logistics details.
Question 13: What is the process for exchanging a product?
Answer: We recommend a return and re-order for the fastest service. Exchange instructions are outlined in our Return Policy.
Question 14: How can I track my order?
Answer: Once your order has shipped, you will receive an email confirmation containing your tracking number. You can monitor your shipment on our Order Tracking Page.
Fraud Prevention
Maniaver reserves the right to cancel or place orders on hold if they are suspected of fraud or unauthorized activity. Additional identity verification may be requested for high-value or flagged transactions. If you experience any issues, please contact us first at info@maniaver.com so we can assist you.
Contact Information
Store Address: Rm 9042, 9/F, Block B, Chung Mei Centre, 15-17 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong
Store Email: info@maniaver.com
Store Phone: +85260478417
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We aim to reply within 1-2 business days.